Luminveros™ is owned and operated by Shenzhen Jingyida Technology Co., Ltd. | Legal Representative: Peng Wei.
Business Address: Room 310, Building 3, No. 5 Liangong Road, Helian Community, Longhua Subdistrict, Longhua District, Shenzhen, Guangdong, China | Support Email: service@luminveros.com
180-Day Return Policy
Eligible products may be returned within 180 days after delivery.
This is a return period and should not be interpreted as an unconditional product-performance guarantee.
Return Eligibility
For preference-based returns, products should generally be unused, clean, complete, and in their original condition with original packaging where reasonably possible.
For hygiene and safety reasons, opened or used pet-care products may not qualify for a preference-based return when safe handling or resale is no longer appropriate.
This limitation does not apply to legitimate claims involving products that arrived damaged, defective, incorrect, or materially different from the product description.
How to Request a Return
Before returning a product, contact:
Please provide:
- your order number;
- the product involved;
- the reason for the return;
- photographs or videos where reasonably relevant.
Please do not send a product back before receiving return instructions.
Return Address
Please do not automatically send returns to our registered business address.
After a return request has been reviewed and approved, our customer service team will provide the appropriate return warehouse address and return instructions.
Return Shipping
For preference-based returns, the customer is responsible for applicable return shipping costs.
If a product arrives damaged, defective, incorrect, or materially different from its description, we will provide an appropriate replacement, refund, return arrangement, or other reasonable solution without additional return-related cost to the customer.
Inspection
Returned products may be inspected after receipt to confirm their condition and eligibility.
The customer will be informed when the return review has been completed.
Refund Timing
Approved refunds are normally completed within 10 business days after the approved returned item has been received and inspected.
No unreasonable cancellation or restocking penalty is applied to valid requests.